Bank Of America Scam Calls
20 September 2008 - 10:07am | Aron314by Aaron Stenton (Independent)
I just wanted to pass along to you a experience I had to deal with On September 17th, 2008.
I received a call from a automated voice stating they were Bank of America. They left a message on my phone saying to call them up at 866-231-4406. They also gave me a reference code to enter. When a representative came on the line, They asked for my birthday and mailing address and I did give them the info because I thought it was a legit call. So after the phone call with them, I went online to the bank of America customer chat and asked them if that was really them that had just called , and they said no, please call customer support right away. So I called them and they said that was a fraud person calling you.
1-866-231-4406 is the number that they want you to call and give them a code after they leave the code on your voice mail or if you answer the phone, it’s an automated message telling you to call them back. The 1-866-231-4406 line is an automated message and it claims they are a “bank of America message retrieval center”. A representative then comes on the phone and asks you for your personal information. The original number that this fake company called from (noted on my caller ID) is 1-866-512-7171. This line that they called from is very similar to the OFFICIAL customer service line of Bank of America. There OFFICIAL number is 1-800-432-1000. When you call the 1-866-512-7171 number, it gives you two options, press one for Spanish, or two stay on the line for English. After you stay on the line for a few seconds, there is a message saying we are now connecting you to a representative. When you call the official Bank of America number (1-800-432-1000) they ask you to confirm who you are by having you enter or state your account number in order for them to connect you with the department that you are looking for. Both the numbers have the Bank of American ‘on hold’ theme music playing.
I did a experiment and called the impostor line at 1-866-512-7171 and when a person came on the line, they asked my name, so I said my name was Joe Jones.They said ok Joe, can I have your account number please. I said I don’t have it. And then they said can I have your social security number please. So I gave them some random numbers and the person said is that your social security number? I then hung up the phone. This proves this place is a scam because if it was really Bank of America, they wouldn’t ask you what your social security number is.
When you do a Google search on the phone number 866-512-7171, there are forums where people are talking about how they have experienced the same situation as of late.
I feel this is a story that the world needs to hear and be aware of as it can definitely effect elderly people and those who are not too aware of the difference when these fraudulent people call and act as they are from Bank of America.